gz77 Privacy
Policy & Data Protection

We collect various types of information when you register and use services on the gz77 platform. This information is divided into two main categories — personally identifiable information and non-personal technical information.

1.1 Personally Identifiable Information (PII)

When you open an account or carry out transactions on our platform, the following information may be collected:

• Full name and date of birth
• Mobile phone number and email address
• National ID card or passport details for identity verification
• bKash, Nagad, or Rocket account numbers (for transaction purposes only)
• Any information provided by the user in support tickets or contact forms

1.2 Technical & Statistical Information

Some technical information is collected automatically when you visit the platform:

• IP address and device type
• Browser name, version, and operating system
• Page visit times, session duration, and click patterns
• Referral URL (which site you came from)
• Cookie and local storage data

gz77 collects information in several ways. Each method serves a specific purpose and we never collect unnecessary information without your knowledge.

2.1 Information Provided Directly

You provide information directly when you fill out a registration form, request a deposit or withdrawal, contact support, or upload identity verification documents.

2.2 Automatic Collection

Technical information is collected automatically through cookies, web beacons, and log files when you visit the platform. This information is used to improve the user experience and ensure the security of the platform.

2.3 From Payment Processors

When you make a deposit or withdrawal through bKash, Nagad, or Rocket, the relevant payment service sends us limited transaction-related information — only what is needed to confirm the transaction.

gz77 uses collected information for specific, fair, and transparent purposes. Those purposes are described in detail below:

• Account Management & Verification: Information is used to confirm your identity and protect the security of your account.
• Transaction Processing: To correctly handle deposit and withdrawal requests through bKash, Nagad, and Rocket.
• Customer Support: To respond to your questions, complaints, or requests in a timely manner.
• Security & Fraud Prevention: To detect unusual activity and protect the platform from misuse.
• Service Improvement: To analyze user behavior and improve the platform's functionality and experience.
• Regulatory Compliance: To meet applicable legal obligations and implement responsible gaming policies.
• Communication: To send important account notifications, security alerts, and information about policy changes.

Your information is not used beyond the purposes stated above. We do not use your information for third-party marketing purposes without your explicit consent.

gz77 does not sell, rent, or transfer your personal information to third parties for commercial purposes under any circumstances. However, information may be disclosed in the limited situations below:

4.1 Service Providers

Trusted third parties that provide services on our behalf — such as payment processors (bKash, Nagad, Rocket), identity verification services, and technology partners — receive only the minimum information necessary to perform their functions. These parties are contractually bound to protect the confidentiality of the information and may not use it for their own purposes.

4.2 Legal Obligations

Information may be disclosed when required by a valid court order or competent authority, a government investigation, or a legal process. In such cases, we will make reasonable efforts to notify the user to the extent permitted by law.

4.3 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new operating entity. In such cases, the protections of this privacy policy will continue to apply.

The gz77 platform uses cookies and similar technologies that improve your browsing experience and ensure the platform functions correctly.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining login sessions, storing security tokens, and remembering language preferences. Without them, the platform will not work properly.

5.2 Functional Cookies

These cookies are used to remember your preferences and settings, so that you can enjoy a personalized experience on your next visit.

5.3 Analytics Cookies

Statistical information is collected to understand how users are using the platform. This information is aggregated and anonymous and is not used to identify any specific individual.

You can disable non-essential cookies by changing your browser settings. However, doing so may limit some functionality of the platform.

gz77 uses modern technical and administrative safeguards to ensure the highest level of security for your personal information.

6.1 Technical Safeguards

• SSL/TLS encryption technology is used for all data transmissions
• Sensitive information is stored in encrypted form in the database
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems are used to identify unauthorized access
• Two-Factor Authentication is provided

6.2 Administrative Controls

Only authorized personnel may access personal information for specific purposes. All staff receive privacy training and are bound by confidentiality agreements.

6.3 Data Retention Period

Information is retained for as long as your account is active and for as long as necessary to provide services. Even after an account is closed, some information may be securely retained for as long as required to meet legal obligations and resolve disputes.

If a security breach occurs and it affects your personal information, we will notify you in a timely manner in accordance with applicable law.

As a user of the gz77 platform, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to know what information we have collected about you and how it is being used. You can request this information through the support team.

7.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you can request that it be corrected. This can be done through account settings or with the help of support.

7.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, this right may be limited where legal obligations and ongoing disputes are involved.

7.4 Right to Restrict Processing

You can request that specific uses of your information be restricted, particularly when there is a dispute about the accuracy of the information or processing is unlawful.

7.5 Right to Complain

If you believe your privacy rights have been violated, contact us directly. We take every complaint seriously and take appropriate action.

To exercise any of the above rights, please contact our support team. We generally aim to respond within a reasonable time after receiving a request.

gz77 relies on some trusted third-party services to operate the platform. It is our policy to maintain transparency about these connections.

8.1 Game Providers

We have connections with various game providers including Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, Microgaming, and NetEnt. Gameplay data may pass to the relevant provider through these connections. Each provider follows its own privacy policy.

8.2 Payment Services

bKash, Nagad, and Rocket are our only payment services. These organizations have their own privacy policies and handle information in accordance with their respective privacy rules. You are advised to read their privacy policies regarding transactions.

8.3 Third-Party Responsibility

gz77 is not responsible for the privacy practices of third parties. However, we only work with services that maintain high standards of data protection and meet our requirements.

gz77 is a responsible gaming platform. Our services are intended entirely for those aged 21 and above. Only users aged 21+ are permitted to register an account.

We do not intentionally collect any personal information from minors. The registration process includes an age verification step. If we become aware that information from a minor has been collected by mistake, that information will be promptly deleted and the account will be closed.

If parents or guardians suspect that their child has created an account on this platform, please contact our support team immediately.

gz77 may update this privacy policy from time to time. This policy may be revised due to technical changes, the addition of new services, or changes in legal requirements.

In the event of any significant change, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notification will be displayed when you log in to the platform
• The "Effective Date" on this page will be updated

If you continue to use the platform after the revised policy takes effect, you will be considered to have accepted the updated policy. You are advised to visit this page regularly to review the policy.

If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us. The gz77 privacy team is always ready to answer any of your queries.

Notify us immediately regarding requests to exercise your data rights, applications to delete your data, or any possible security breach. Our support team is available 24 hours a day, 7 days a week in Bengali and English.